Returns & Exchanges
At Envo Mask, we prioritize your health and satisfaction by offering a flexible 30-day return policy for all unworn and unopened fashion accessories. If your mask does not meet your expectations, we are committed to ensuring you find the perfect fit and style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the items in their original, unopened packaging to ensure hygiene standards are met, and include your packing slip.
Ship the Items
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing